Why Tile Requires Specialized Shipping
Tile is one of the most challenging products to ship. It is dense and heavy — a single box of 12x12 inch ceramic tiles can weigh 40–60 pounds. It is also fragile — porcelain and ceramic tiles crack under impact. Standard parcel carriers like UPS, FedEx, or USPS are simply not designed to handle the weight and fragility of tile shipments safely.
This is why all reputable online tile retailers use LTL freight carriers for tile orders — and why tile shipping is inherently more expensive than shipping lighter products.
What Is LTL Freight?
LTL (less-than-truckload) freight shipping is a method where your shipment occupies a portion of a larger truck alongside other customers' shipments. Unlike full truckload shipping (FTL), LTL is practical for residential orders that don't fill an entire truck.
LTL freight carriers specialize in handling heavy, palletized commercial shipments — which is exactly what a tile order requires. The tiles are secured on pallets, wrapped, and loaded onto trucks designed for heavy cargo, dramatically reducing the risk of damage compared to standard parcel services.
Flair Decos' Freight Partners
Flair Decos ships all tile and flooring orders using trusted LTL freight carriers: ABF Freight Systems (one of the largest LTL carriers in the US), Southeastern Freight Lines (SEFL), and Old Dominion Freight Line (ODFL). All are well-established carriers with strong track records for handling heavy freight safely. Once your order ships, you will receive tracking information by email — including the carrier's tracking number and contact details to schedule a delivery window if needed.
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What to Do at Delivery
Before signing the delivery receipt, inspect the outer packaging for any visible damage. If you notice damage to boxes or wrapping, note it clearly on the delivery receipt before signing — and take photos.
Contact Flair Decos at orders@flairdecos.com or call +1 (833) 317-4873 immediately.
We handle all damaged delivery claims — including arranging free replacement and filing the carrier claim on your behalf — at no cost to you. This is part of our commitment to making sure you receive your order in perfect condition.
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Shipping Times
Most in-stock orders are processed within 24 hours and ship within 2–5 business days. Most LTL freight deliveries arrive within 3–6 business days after shipping, depending on your location and the carrier's routing. We do not ship to Alaska, Hawaii, US territories, or P.O. box addresses — only the 48 contiguous states.
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